Technology & Infrastructure

Expert perspectives on learning transformation, enterprise performance, and organizational excellence.

Business Process Engineering • Case Study • Performance Management • Technology & Infrastructure • Sep 23, 2024

Digital Customer Support Transformation for a U.S.-Based Air Carrier

A major U.S.-based air carrier was evolving its customer service model to meet changing traveler expectations and increasing interaction volumes....

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Business Process Engineering • Case Study • Strategy & Advisory • Technology & Infrastructure • Aug 22, 2024

Secure, Remote Digital Workplace Transformation for an Electric Utility

A large electric utility company embarked on a digital workplace transformation to reduce costs, simplify operations, and improve the mobile...

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Case Study • Change Management • Risk Management • Technology & Infrastructure • Aug 6, 2024

Web Application Penetration Testing & Cyber Risk Readiness

A medium-sized organization with a portfolio of publicly accessible web applications sought to better understand and reduce its exposure to...

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Case Study • Change Management • Organizational Effectiveness • Strategy & Advisory • Technology & Infrastructure • Oct 22, 2023

IT Operations Operating Model Transformation for a Leading Biopharmaceutical Company

An innovative, rapidly growing biopharmaceutical company was scaling its global footprint, product pipeline, and regulatory obligations. As the business expanded,...

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Case Study • Change Management • Project, Program, Portfolio Management • Technology & Infrastructure • May 22, 2023

Core Banking Technology Transformation During Change of Control

A London-based bank—subsidiary of a large African financial institution—was undergoing a change in control following its acquisition by a major...

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Business Process Engineering • Case Study • Strategy & Advisory • Technology & Infrastructure • Jun 2, 2020

Pharmacovigilance IT Strategy & Roadmap for a Global Biotechnology Startup

An up-and-coming global biotechnology company was experiencing sustained, double-digit growth driven by expanding product portfolios and increasing global market presence....

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